Refunds & Cancellations Policy
Please note that the Refunds & Cancellations Policy was last revised on Nov 21, 2025
This Refunds & Cancellations Policy explains how refunds, cancellations, and payment obligations are handled for SEL DEVELO, Inc.’s products and Services, including the Growth Lab™ platform (“Services”). This Policy applies to Schools, districts, organizations, and individual purchasers, as applicable.
By purchasing or using the Services, you agree to this Policy in addition to our Terms of Service.
1. School and District Purchases
Purchases made by Schools, districts, educational institutions, or organizations (“Institutions”) are typically governed by:
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purchase orders
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invoices
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licensing agreements
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signed contracts
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procurement terms
Because these purchases reserve seats, licenses, or access for a defined period, they are generally non-refundable unless stated otherwise in an executed agreement.
Institutions are responsible for ensuring accuracy before purchasing, including:
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number of seats
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subscription length
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student or staff rosters
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billing details
Once access is provisioned, the subscription is considered delivered.
2. No Refunds for Subscription Periods Already Provided
Except where required by law or an executed written agreement:
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SEL DEVELO does not provide refunds for subscription periods already delivered or activated.
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SEL DEVELO does not prorate or refund unused seats, licenses, or partial subscription periods.
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SEL DEVELO does not refund fees for early termination initiated by the purchaser.
Access extensions or complimentary early access may be offered only for multi-year contracts and are granted at SEL DEVELO’s sole discretion. All fees paid for access already granted are final.
3. Auto-Renewals (If Applicable)
If an Institution has opted into automatic renewal through a payment platform or contract:
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Written notice is required to cancel prior to the renewal date.
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Access continues until the end of the current subscription term.
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Renewal charges are non-refundable once processed.
Institutions may request non-renewal by emailing billing@seldevelo.com or their account representative.
4. Individual Parent or Family Purchases
In limited cases where parents or families purchase access directly (e.g., non-school accounts):
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Monthly subscriptions may be cancelled at any time, but are not refundable once the billing period begins.
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Cancellations prevent future charges but do not refund past charges.
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Annual subscriptions are non-refundable once access has been granted.
Parents must manage cancellations through the account dashboard or by emailing support@seldevelo.com.
5. Duplicate or Erroneous Charges
If you believe a payment was processed:
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in duplicate
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in error
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under a compromised account
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with incorrect billing information
Please notify us within 30 days at billing@seldevelo.com. We will investigate and issue a correction or refund if confirmed.
6. Service Credits (If Offered)
n some circumstances — such as platform unavailability or onboarding delays — SEL DEVELO may, at its discretion, offer:
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service credits
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extended access
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additional seats
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discounted renewal terms
Service credits are not monetary refunds and may only be applied toward future SEL DEVELO services.
7. Cancellation Procedure
To cancel a subscription or request changes:
Institutions may contact:
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their SEL DEVELO representative, or
Parents or individual purchasers may contact:
Cancellations take effect at the end of the current billing or subscription term unless otherwise agreed in writing.
8. Exceptions Required by Law
Where applicable laws require refunds, cancellations, or consumer protections (e.g., certain state or country regulations), SEL DEVELO will comply with those requirements. This Policy does not limit any rights that cannot legally be waived.
9. Changes to This Policy
We may update this Refunds & Cancellations Policy periodically. If we make material changes, we will update the “Last Revised” date at the top of this page and provide notice where appropriate.
10. Contact Us
For questions about refunds, billing, or cancellations, please contact us at:
By email:
By mail:
SEL DEVELO, Inc.
Attn: Billing Department
1449 S Michigan Ave STE 13194
Chicago, IL 60605
United States of America
________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________
Last revised on Nov 21, 2025
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